Sneaker Clean Company prides itself on delivering the highest quality of service to each and every customer. Our friendly and helpful customer service staff will attend to your every need, concerns and expectations. If the item you receive does not meet your expectations, please contact us within 2 business days of receipt. An order cannot be canceled once shipped. Returned items must be in original packaging. Please contact us at Customer Service to process your return, Sales@SneakerClean.com. All products are covered by our guarantee and will be either replaced or refunded if your product arrives damaged.